The operational CRM must allow you to manage the main business processes related to the customer (sales, marketing, services, etc.). It follows that the functionalities concerning operational CRM are multiple
Strategic CRM focuses on the customer, his needs and requirements. The objective of strategic CRM software is to continuously collect customer data in two different ways, i.e. with a specific or generic focus, but with reference to a segment.
MiloCRM is not just a software application, but
a set of business strategies and technologies whose focal element of the customer with its specific nature, its desires and its objectives.
